Ccc Industry

Decade of Evolution in the Automotive Claims Industry

April 2010 CCC Information Services Inc.

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Synergies

Technology

Industry

Organization

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Evolution of Industry

Automotive Industry

Big 3 to Medium 6 Challenges of a global marketplace

Auto Insurance Industry

Market share shift to big insurers Shrinking market – fewer claims

Collision Repair Industry

Shrinking market – fewer repairs Market shift – fewer shops overall

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Economy in recession

Source: Haver Analytics/NBER

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Auto Industry Shakeup

6 million fewer vehicles sold in 2009 versus 2000

Percent Change in New Vehicle Sales: 2009 vs. 2008 15% 10% 5% 0%

Ford/Lincoln/Mercury Chrysler LLC American Honda BMW Group Hyundai-Kia Kia Daimler AG

-17.8% -20.2% -21.2% 8.9%

VW Group

Toyota

General Motors

-5% -10% -15% -20% -25% -30% -35% -40%

Source: Automotive News 5

Nissan

-5.1%

-20.3%

-19.5% -19.1%

-16.2% -29.9% -35.9%

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Total

Market Share Shifting

Source: Automotive News 6

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Shrinking U.S. vehicle population

Source: Earth Policy Institute

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Some vehicles stand the test of time

Top Selling Vehicles – Decade in Review CY 2000 1 2 3 4 5 6 7 8 9 10 Ford F-series Chevy Silverado Ford Explorer Toyota Camry Honda Accord Ford Taurus Dodge Ram Ford Ranger Honda Civic Ford Focus CY 2009 Ford F-series Toyota Camry Chevy Silverado Toyota Corolla Honda Accord Honda Civic Nissan Altima Honda CR-V Ford Fusion Ram Pickup

Source: MotorTrend February 2010

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Evolution of Industry

Automotive Industry

Big 3 to Medium 6 Challenges of a global marketplace...