Operations Management

OPERATIONS MANAGEMENT ASSIGNMENT FOR

JOHANN BOOYENS

STUDENT NO 111135

INDEX

QUESTION 1 –

Analyse the steps taken by Crompton Greaves at its Nashik unit to improve operational efficiency with respect to the 10 critical Operation Management decision areas.

1. Design of Goods and Services 4

2. Quality Management 5

3. Process and Capacity Design

3.1 Process Design 6

3.2 Capacity Design 7

4. Location Strategy 8

5. Layout Design 9

6. Human Resources and Job Design 10

7. Supply-chain Management 11

8. Inventory Planning, Material Requirement Planning (MRP) and JIT

8.1 Inventory Management 11

8.2 Material Requirement Planning 12

8.3 Just-In-Time 12

9. Intermediate and Short-term Scheduling 13

10. Maintenance 14

11. Conclusion 15

REFERENCES 16

QUESTION 1

Analyse the steps taken by Crompton Greaves at its Nashik unit to improve operational efficiency with respect to the 10 critical Operation Management decision areas.

The 10 Critical Management decision areas;

1. Design of goods and services

2. Managing quality

3. Process and capacity design

4. Location strategy

5. Layout design

6. Human resources and job design

7. Supply-chain management

8. Inventory planning, Material Requirement Planning (MRP) and JIT

9. Intermediate and short-term scheduling

10. Maintenance

When Mr. Kewal Nohria took over as CEO of Crompton Greaves Ltd (CGL), the company was in very bad shape, financially as well as technically. Added to that was the fact that the industry, in particular the electrical industry, was gripped by a recession and the change from a sellers market to a buyers market. Falling demand combined with higher production capacity and employment levels resulted in a...