Bpm in Retail

BPM in Retail Sector

White Paper

Author: Palak Kadakia

Abstract

Today’s retail landscape is changing rapidly. Consumer spending has been constrained owing to shrinking customer pockets and changing demography. To maintain a competitive advantage, retailers are always looking to improve costs, differentiate the shopping experience, and ensure flawless promotional execution. As a result, most retailers are reviewing their many critical business processes and asking how they can be improved and made to be more efficient, while offering more to the customer. This article talks about key trends in Retail sector and how BPM can help address challenges across: • • • In Store Operations Supply Chain Management Multi-channel Integration

Table of Contents

Abstract .......................................................................................................................... 2 1. Retail Sector Overview ............................................................................................... 4 2. Key Sector Trends ...................................................................................................... 5 3. Key Sector Challenges ................................................................................................ 6 4. How BPM can help overcome these challenges? ......................................................... 8 5. Acronyms ................................................................................................................. 15 6. References ................................................................................................................ 16 7. Acknowledgements................................................................................................... 17

1. Retail Sector Overview

Retailing consists of the sale of goods or merchandise from a fixed location, such as a department store or kiosk, or by post, in small or individual lots for direct consumption by the purchaser.

In...