Tom and Kathleen's Greenhouse and Garden Center

TTom and Kathleen’s Greenhouse and Garden Centerr

An Enterprise Project

Submitted by

Student Name

Prepared for

PROC 5820, Operations Management

Summer, 2009

Webster University

Assignment #1 submitted: July 17, 2009

Assignment #2 submitted: July 24, 2009

Assignment #3 submitted: July 31, 2009

TTABLE OF CONTENTSS

1A-1. Organization Chart.………..……………..………………………………………………3

1A-3. Mission, Goals, and Objectives.………………………..…………………………………4

1A-2. Key Factors Considered when Selecting the Enterprise……….…………………..…….5

1B-2. Process Flow Defined..….…...…………………………………….…………………….6

1B-4. Information Flow Defined……..…………………………….………….………………8

1B-1. Process Flow Chart………………..………………………….………………………….9

1B-3. Information Flow Chart……………………..……..………………..………………….10

2A-1a. CAPACITY MEASURES: BOTTLENECKS AND SLACK………….…..………..11

2A-1b. PRESENT CAPACITY / ANTICIPATED DEMAND…………...….……….……..13

2A-1c. ACHIEVING ANNUAL CAPACITY BALANCE……….....….……..………..….14

2A-2a. ADJUSTING TO A 50% INCREASE IN DEMAND…….…….……….…………..15

2A-2b. ADJUSTING TO A 50% DECREASE IN DEMAND……….…...…………………15

2B-1. PRODUCTION PLANNING…………………………………….…..………………..16

2B-2. WORKER INFORMATION REQUIREMENTS……………….……...……………..17

2B-3. TECHNOLOGY AND TIME………………………….……….….…………………..18

3A-1. QUALITY ASSURANCE AND QUALITY CONTROL MEASURES…….....…….20

3A-2. MEASURES OF EFFECTIVENESS………………………...………………………..21

3A-3. THE COST OF QUALITY…………………….……………...…………...…………..22

3B. VERTICAL INTEGRATION: OPPORTUNITIES AND LIMITATIONS .…..……….23

TTom and Kathleen’s Greenhouse and Garden Centerr

TOur Missionr

Tom and Kathleen’s Greenhouse and Garden Center puts the highest priority on our customers’ satisfaction by providing high quality ornamental plants, vegetables, and landscaping materials while utilizing environmentally responsible methods in all facets of our business. We support our products with knowledgeable and service oriented employees who strive for professionalism as we promote...