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Nokia sustainability report 2009

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Nokia sustainability report 2009

Contents

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Navigation bar 1.0 2.0 3.0 4.0 5.0 6.0 7.0 8.0 9.0 10.0 11.0 Contents CEO’s Message Nokia in 2009 About the report Employees Supply chain Corporate social investment Environment Operation Key data 2009 Independent Assurance Global Reporting Initiative Index 2009 2 3 6 9 29 54 64 71 99 113 133 138

Contents

1.0 CEO’s Message 2.0 Nokia in 2009 3.0 About the report 3.1 Introduction to reporting principles 3.1.1 GRI 3.1.2 Global Compact 3.1.3 Sustainability governance 3.1.4 Regulatory Compliance 3.1.5 Sustainability opportunities and risks 3.2 Stakeholder Engagement 3.2.1 External Recognition and Awards 3.2.2 Accessibility 3.3 Health and safety of product use 3.4 Customer satisfaction 3.4.1 Trade customers 3.4.2 Operators 3.4.3 Consumers 3.5 Privacy and security 3 6 9 10 12 13 14 15 16 19 22 24 25 26 26 27 27 28 4.8 Health, safety and wellbeing 4.8.1 Management practices 4.8.2 Health and safety performance 4.8.3 Employee wellbeing 4.9 Working together, making a difference 4.10 Code of Conduct 5.0 Supply chain 5.1 Supplier requirements 5.2 Supplier performance 5.2.1 Supplier self-assessments 5.2.2 Supplier on-site assessments 5.3 Supplier performance metrics and targets 5.4 Training and building capability 5.5 Sourcing materials 5.5.1 Origin of raw materials 5.6 Industry collaboration 6.0 Corporate social investment 6.1 Corporate social investment strategy 6.2 The development of our corporate social investment programming 6.2.1 Mobile technology for development 6.2.2 Youth development 6.3 Disaster relief 6.4 Employee volunteering 49 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 69 70 70 7.4.4 Product energy efficiency 7.4.5 Packaging 7.5 Promoting sustainability through Nokia...