Club It Part 2

Club IT: Part 2

By

Stacy Engram

University of Phoenix

May 9, 2011

Rita Solomon-Moore, MBS

BIS/219

Ruben Keys and Lisa Tejada decided to open a club in downtown Chicago. Club IT is a music venue where Ruben and Lisa have recently remodeled the interior of Club IT and it has been successfully paying itself off. Both Ruben and Lisa have decided that their business needs to improve in the information department and have hired Stacy to handle the information management area. Since arriving, getting acquainted with the staff and familiarizing herself with the business, Stacy has evaluated the IT status of the business, its resources, customers and supply chain. Stacy has identified three business problems apparent at Club IT, and has suggestions as to how to resolve these issues. Stacy believes he can incorporate enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM ) software into his solutions. Finally this paper will discuss how various departments within the club may use these solutions.

Three business problems at Club ITDuring the evaluation Jerry has noticed three business problems at Club IT. First, thename of the business is Club IT, yet the club is currently boasting a dialup internet connection.³Due to its limited bandwidth the dial up connection is slow in speed. It can provide amaximum speed of 56 kilobits per second. Dial up connection also limits access to certainmedia like videos. It also takes longer duration to open and download attachments and playonline games. (Bose, 2009)´ Any type of software in use needing updates will also havetremendous difficulty getting those updates, if at all.Second, the communication at Club IT is lacking in several areas. The communicationseems weakest with the suppliers and customers. Currently the club has only one phone line

Club IT, Part Two 3with which it does all of its business. This can lead to missed calls, costing of possible businessand...