Improving Organizational Retention

Improving Organization Retention

JC’s casino is a company experiencing issues with employee retention in regard to the dealers and housekeeping staff. Through exit interviews, the dealers are leaving to work for less at other area casinos because of the pit boss, Joe, who has been identified as toxic, overbearing, evil, and incompetent. An excessive amount of absenteeism and high turnover of rooms has caused other departments to pull employees to cover for housekeeping; in addition, the check in time has been changed along with hiring more staff to accommodate the luggage needs of guests arriving early. An I/O psychologist has been hired to improve the current situation taking place at JC’s casino. The role of the I/O psychologist is to review the various issues occurring at JC’s casino and in the process use tools such as job analysis, performance appraisals, and motivation theories to help with employee recruitment and retention. Furthermore, the I/O psychologist will look into occupational stressors, job satisfaction, and counterproductive employee behavior as each may influence retention at the casino as well as providing recommendations for increasing the job satisfaction and retention of the casino’s employees.

Job Analysis and Performance Appraisals

One way for an I/O psychologist to identify the specific problems within an organization is to conduct a job analysis. A job analysis is a process to identify and determine, in detail, the particular job duties and requirements along with the relative importance of those duties for any given job. The purpose of the job analysis is to establish and document how well employment procedures such as training, selection, compensation, and performance appraisal relate to the nature of the job. Concerning performance appraisals, a job analysis can be used to pinpoint or develop goals and objectives, performance standards, evaluation criteria, length of probationary periods, and the duties to be evaluated....