Prssm402A Unit

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PRSSM402A: Implement effective communication techniques Description

This competency standard covers the skills and knowledge required to select and use appropriate communication techniques within a security context. It requires the ability to assess situations and adapt communication techniques accordingly, use clear and concise language, and utilise appropriate skills to address conflict situations. This work would be carried out under minimal supervision within organisational guidelines.

Unit Sector

Security and Risk Management

Performance criteria

Element 1. Communicate effectively in the workplace Performance criteria 1.1 Workplace issues are assessed and accurately interpreted to facilitate an accurate exchange of information with the work team 1.2 Problems and conflicts are negotiated, mediated and resolved within the work team in accordance with organisational policies and procedures 1.3 Meetings, briefings and group working sessions are conducted by team members to increase the level of participation in the team processes 1.4 Communication between work team members is clear, concise and informative 1.5 Interpersonal communication techniques and manner reflects organisational professional standards 2. Assess and apply appropriate communication techniques

2.1 Verbal communication is selected from a range of communication approaches and is appropriate to the identified audience 2.2 Body language and non-verbal behaviour is correctly assessed and responded to in an appropriate manner 2.3 Active listening skills are employed and questioning techniques are used to clarify issues 2.4 Communication strategies reflect a sensitivity to social and cultural differences in accordance with legislative and organisational requirements

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13/02/2011

NTIS -- view unit PRSSM402A

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2.5 Contradictions, ambiguities, uncertainty or misunderstandings are identified...