Acme Case

Questions:

1. What specific things did Steve do wrong, and what should have been done in each instance?

What Steve did wrong | What Steve should have done |

He left work late to finish the monthly production report | Steve should have planned ahead a time in his schedule to finish the monthly production report in time |

He stopped to ask George about the new addition to his house | Especially in such a hectic day, Steve should not spend any time discussing personal matters |

Steve wouldn’t remember he had a meeting at 9.30 with his boss | Steve should have a planner where he schedules all of his meetings. A portable planner with an alarm that rings 15 minutes before the meeting would be very helpful |

Steve wouldn’t find the memo regarding the meeting | Steve should have a cabinet with different sections where he can organize all the papers, and probably one section for meeting memos |

Steve had not read the 9.30 meeting memo or proposal either | Steve should schedule in his planner a time to review the information before his meetings |

He did not follow-up on the rush order Lucy was in charge of | He should have also scheduled a time to review the rush order before Lucy left and to be prepared for someone asking about that matter |

He could never get in contact with Lucy | He should have asked Lucy to call at a specific time |

Steve had an unplanned meeting with Paul Chen to discuss an urgent problem | This unplanned issues can’t be avoided, but Steve could plan his daily activities always considering that problems will come up and some of them will take longer than what he would expect |

He didn’t schedule the meeting with Mr. Ferris and made him wait | He should have scheduled that appointment and should have asked what the subject of Mr. Ferris was to get prepared for it |

Steve didn’t know how to answer some of Mr. Ferris’s questions | Steve should have gotten prepared to discuss Mr. Ferris’s concerns beforehand |

Steve wasn’t...