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Netiquettes

Above all, the intention of all e-lists is to share information, to advance ideas and to offer opinion - with the aim of productively and effectively enhancing the environment in which users participate. Almost all of the rules below can apply equally to all e-mail communications. As a general rule though, netiquette involves the same principles as plain old etiquette -- basic courtesy, respect and ethics.

...and the art of being polite, civil, and grown up on the 'net

Why do you need email etiquette?

A company needs to implement etiquette rules for the following three reasons:

1. Professionalism: by using proper email language your company will convey a professional image.

2. Efficiency: emails that get to the point are much more effective than poorly worded emails.

3. Protection from liability: employee awareness of email risks will protect your company from costly law suits.

What are the etiquette rules?

There are many etiquette guides and many different etiquette rules. Some rules will differ according to the nature of your business and the corporate culture. Below we list what we consider as the 32 most important email etiquette rules that apply to nearly all companies.

32 most important email etiquette tips:

1. Be concise and to the point.

Do not make an e-mail longer than it needs to be. Remember that reading an e-mail is harder than reading printed communications and a long e-mail can be very discouraging to read.

2. Answer all questions, and pre-empt further questions.

An email reply must answer all questions, and pre-empt further questions – If you do not answer all the questions in the original email, you will receive further e-mails regarding the unanswered questions, which will not only waste your time and your customer’s time but also cause considerable frustration. Moreover, if you are able to pre-empt relevant questions, your customer will be grateful and impressed with your efficient and thoughtful customer...