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What was the Objective in setting up the KM PORTAL?

Who championed the project and who was responsible for its implementation in the organization

Security and Access

• Areas of coverage of the KM Portal / System

• Who has access to the portal / system

• What security features, in terms of downloads, access permissions, etc. have been implemented

• Do group companies / external partners access the portal

Look & Feel

• Navigation features

• What are the fun elements in the system that are capturing the attention of the user

Scope of the KM Portal

• Types of information being presented through the KM Portal

• What types of document formats get uploaded – presentations, documents, spreadsheets, pictures, sound, video, etc.

• Does the portal have external Internet links?

• What kinds of Internet accesses have been enabled – all users all the time / some users all the time / some users some of the time / all users after office hours, etc.

• What features of social media / networking been implemented in the Intranet

• What unstated cultural norms guide internal employee interaction during social media / networking / collaboration opportunities

• Are there any review metrics for the KM portal? Examples of some of these metrics

• What are the various pull factors for the KM Portal (to make employees share/contribute to/use the portal)

• Does the organization have a social media policy? If so, what are the salient points of the policy

Documentation and information capturing procedures

• Method / systems for capturing information / knowledge

• Any linkages with reward & recognition for the users to share / contribute to the organizational knowledge / information bank

Content management:

• How are sensitive postings on the portal handled?

• How do postings happen on the portal – is it regulated or moderated before...