Social Engineering

PretextingPretexting is the act of creating and using an invented scenario (the pretext) to engage a targeted victim in a manner that increases the chance the victim will divulge information or perform actions that would be unlikely in ordinary circumstances. It is more than a simple lie, as it most often involves some prior research or setup and the use of prior information for impersonation (e.g., date of birth, Social Security Number, last bill amount) to establish legitimacy in the mind of the target.[6]

This technique can be used to trick a business into disclosing customer information as well as by private investigators to obtain telephone records, utility records, banking records and other information directly from junior company service representatives. The information can then be used to establish even greater legitimacy under tougher questioning with a manager, e.g., to make account changes, get specific balances, etc. Pretexting has been an observed law enforcement technique, under the auspices of which, a law officer may leverage the threat of an alleged infraction to detain a suspect for questioning and conduct close inspection of a vehicle or premises.

Pretexting can also be used to impersonate co-workers, police, bank, tax authorities, or insurance investigators — or any other individual who could have perceived authority or right-to-know in the mind of the targeted victim. The pretexter must simply prepare answers to questions that might be asked by the victim. In some cases all that is needed is a voice that sounds authoritative, an earnest tone, and an ability to think on one's feet.

[edit] Diversion theftDiversion theft, also known as the "Corner Game"[7] or "Round the Corner Game", originated in the East End of London.

In summary, diversion theft is a "con" exercised by professional thieves, normally against a transport or courier company. The objective is to persuade the persons responsible for a legitimate delivery that the...