Performance Appraisal System

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JWL 23,7

PROFESSIONAL PRACTICE

468

Personnel performance assessment in information systems outsourcing environments

Cristina Casado-Lumbreras

Faculty of Education, Universidad Complutense de Madrid, Madrid, Spain

Pedro Soto-Acosta

Department of Management & Finance, University of Murcia, Murcia, Spain

Ricardo Colomo-Palacios

Computer Science Department, Carlos III University, Madrid, Spain, and

´˜ Patricia Ordonez de Pablos

Department of Business Administration, Faculty of Economy and Business, University of Oviedo, Oviedo-Asturias, Spain

Abstract

Purpose – The aim of this paper is to present a tool which uses semantic technologies for personnel performance and workplace learning assessment in outsourced information technology environments. Design/methodology/approach – The paper presents the tool from a technical perspective and introduces a use case that depicts the main features related to human resource management issues. Findings – Semantic technologies enable the monitoring of personnel throughout all of the phases of the management of outsourcing, basing itself on established communication standards used in leading business management tools and recent outsourcing efforts. This monitoring provides to human resource management issues an integrated approach to assess both employee performance and learning outcomes as a result of competence evaluation. Originality/value – The paper shows that semantic technologies can be applied to human resource management tools to bring its intrinsic characteristics to human resource management tasks including personnel and learning assessment. Keywords Outsourcing, Semantic web, Information system outsourcing, Personnel performance assessment, Information technology Paper type Technical paper

The Journal of Workplace Learning Vol. 23 No. 7, 2011 pp. 468-482 q Emerald Group Publishing...