Nokia

SUMMARY OF CASE

This case entails the decision of a manager of the Perfect Pizzeria in South Ville, Illinois. The chain pizzeria restaurant manager is forced to make certain decisions in order to receive his bonus. The manager is paid this bonus only if the damaged or unsold food percentage is low at the end of the month and must devise methods to ensure that the employees don’t abuse their six hour benefits and give away extra food at no cost to their friends. If the manager does not achieve this bonus he is paid his normal wages. In the case scenario, the manager found that the more restrictions he put on the employees food allowance or punitive action he took, the higher the damaged or unsold goods margin at the end of the month will be. This would indicate that the less they were allowed to eat, the more they ate and gave away to their friends when the manager was not present.

GOAL STATEMENT

The outcome of the analysis and subsequent recommendations has led to the pizzeria operating profitably, all employees are motivated to perform and wastage at the restaurant has decreased. The relationship between the managerial staff and employees has become cordial and professional and everyone’s job satisfaction has improved.

ANALYSIS

1.

Where the manager changed the time period required to receive free food and drink from 6 to 12 hours, the theories that best describe this scenario is Reinforcement Theory. When punishment is properly enforced by combining with positive reinforcement should lead to an undesirable behaviour being curbed. But, in this case the opposite of what was needed occurred as the employees perceived the manager’s action as being harsh. This leads to the Equity theory as the employees took the step of increasing the food wastage percentage in retaliation of this perceived inequity (Paragraph 7).

Insert Maslows diagram here!

As the situation is, both managerial staff and employees seem to be...