Hi All

Airlines and e-learning

by Donald Clark

Airlines learn to survive A century of e-learning Airlines and e-learning Simulations and game-based learning Future of e-learning in airline industry

Caspian Learning Ltd St Peters Gate Charles Street Sunderland SR6 0AN www.caspianlearning.co.uk info@caspianlearning.co.uk 0191 556 1043

Contents

Airlines learn to survive Terrifying changes Internet booking saves $3.2 billion From online sales to online learning Impact of geopolitical drivers Case study: Delta Airlines survival strategy A century of e-learning Training simulators Flight simulators as entertainment Airlines completely online! Long tradition of computerised training Airlines and e-learning AICC Case study: Training in British Airways Case study: Branded training - Virgin Atlantic Case study: Pilot training & certification - Ryanair Case study: E-learning strategy - Cathay Pacific Airways Case study: Online College - Qantas Case study: Agent training for BA and Qantas Simulations and game-based learning Airline staff expectations Affordable simulations and games Thinking skills Future of e-learning in airline industry Up to 40% training by e-learning by 2008 3 3 3 4 4 5 7 7 7 8 8 9 9 10 10 11 12 13 15 16 16 16 18 20 20

©2006 Caspian Learning. Reproduction without written permission is strictly forbidden -2-

Airlines learn to survive

Terrifying changes

What other industry has seen its own infrastructure used as weapons of terror, seen its business models lurch dramatically down from frills to no–frills, have its major cost (fuel) double in price, and seen the internet redefine the ways its customers buy its product - all simultaneously? For most airlines this has been a terrifying journey, yet they have shown remarkable resilience and flexibility. In general their staff are loyal and upbeat. On quality assurance and safety their record is truly astounding and their ability to absorb and reinvent themselves is evident. In other words, it’s an...