Environmental Factors

Environmental Factors

Environmental factors are identifiable elements in the physical, cultural, demographic, economic, political, regulatory, or technological environment that affects the survival, operations, and growth of an organization (Business Dictionary, 2011). This paper is to review Convergys Corporation, who conducts business both domestically and globally. In this paper there will be an analysis of global economic interdependence, the effect of trade practices and agreements, the influence of culture differences, effect of political systems, and the influence of international relations. It will also provide the importance of demographics, physical infrastructure, social responsibility, and ethics versus legal obligations. In addition the paper will provide an analysis of the Foreign Corrupt Practices Act of 1977. Also within this paper there will be an explanation of the effects of technology.

Convergys Corporation

Convergys is a global leader in relationship management (Convergys, 2011). Through billing solutions and interactive customer care Convergys helps its clients increase relationship value with employees and customers. Convergys offers its clients a cheaper way to provide their customers with exceptional customer services without the worries of recruiting and hiring employees. Currently Convergys is the number one outsource agent-assisted contact center in the world; it employees over 74,000 people around the world with locations in North America, Asia-Pacific, Europe, Africa, Middle East, and Latin America. Convergys’ global head quarters is at 201 East Fourth Street Cincinnati, Ohio.

According to Business Dictionary, (2011) demographics is the socioeconomic characteristics of a population expressed statistically, such as age, sex, education level, income level, material status, occupation, religion, birth rate, death rate, average size of family, and average age at marriage. Businesses should choose a demographic area...