Conflict Management

| 2011 |

| Almas khoja

Strayer University

|

[conflict resolution at general hospital] |

|

This document presents a discussion about the conflict resolution at the General Hospital. Conflict happens daily, whether it happens individually or between two or more individuals. Conflict can be bad or good depending on how an individual or group respond and understand that conflict. Also, conflict depends on different perspectives.

When each person involved in the conflict needs something, all of them should make an effort to work this out. Each person becomes frustrated because he or she realized that he or she has to give up something that he or she likes or cannot obtain something that he or she desires.

Conflict and the need to manage it occur every day in organizations. But the conflict management refers to the diagnostic processes, interpersonal styles and negotiation strategies that are designed to avoid unnecessary conflict and reduce or resolve excessive conflict.

The Conflict

The General Hospital was founded in 1968. Over the last years, the rate of patient occupancy has dropped to 65 percent and the first measure that the CEO is considering regards the cost control to make some improvements in the organization. General Hospital’s CEO Mike Hammer believes that physicians are a major factor, but they are not interested in the role of the costs in determining the viability of the hospital.

In the past, Hammer tried to control physician-driven costs but all his attempts failed. Now, he hired a new chief operating officer, Marge Harding, who will make the entire job to cut some costs at this hospital. They have chosen to play the “good cop-bad cop” strategy with the doctors. However, looks like Ms. Harding has a biased vision over the physician’s role at the hospital. Her personal goal is become CEO within the next 5 years.

The first measure taken by Harding is to computerize the interpretation of EKG reading. By doing this, the hospital...