General Hospital

“General Hospital”

Professor Amanda Manners

Organizational Behavior-520

August 21, 2011

Conflict occurs on every level of interaction- within families, among friends and especially in the workplace. “Interpersonal conflict occurs when two or more individuals who must work together, fail to share the same views, and have different interest or goals” (Wikipedia). How well you resolve a conflict determines the success and failures of a relationship or an organization. This paper will first identify the conflict that is occurring at General Hospital and then examine the conflict management styles currently being used by the Chief executive officer. Along with discussing the current conflict at General Hospital we will also discuss possible resolutions.

The conflict that is in question at General Hospital is between Mike Hammer, the CEO, and the employees of the hospital. Mr. Hammer realizes that the hospital is in trouble, and takes it into his own hands to implement a cost reduction plan (Hellriegel & Slocum, 2011). The hospital had experience a dramatic decrease in patient occupancy rate in recent years due to increased competition from a nearby state of the art medical center and decrease revenue from more beds being occupied by Medicare and Medicaid patients (pg. 546). Mr. Hammer knew that cutting cost was one of the areas where the hospital could use to be saved. He was considering cost cutting and increased revenue within General Hospital. Recent attempts of cost cutting within General Hospital had failed years earlier. Mr. Hammer strongly felt that under his management as CEO of General Hospital, cost cutting measurements could be accomplished. These decisions are being made by Dr. Hammer are without the approval of the board of trustees or the medical staff. In order for any organization to work, there must be team work. Dr. Hammer was basing his decisions from past experiences in the medical field alone. He tried twice in the past to cost...