Sap Chemical Case Description

Table of Contents

Title Page ................................................................................................................................. 1

Table of Contents...................................................................................................................... 2

Case Description....................................................................................................................... 3

SWOT Analysis........................................................................................................................ 5

Case Study Questions............................................................................................................... 6

Conclusion................................................................................................................................ 8

Current Event............................................................................................................................ 9

Work Cited................................................................................................................................ 10

Appendix................................................................................................................................... 11

Case Description

In this case our firm is a manufacturer of specialty chemicals and dyestuffs used in the making of plastics, fibers, and coatings. The firms corporate headquarters is in Memphis, Tennessee, with five different production facilities in the southeastern United States. The firm has recognized that in order to stay competitive in the chemical industry strong customer service, rapid time-to-market of new products, and low costs are essential.

In order to make the company operate more efficiently, management would like to focus on order processing. Currently the firms order processing operates as follows, first a customer’s order is received by call, fax, or...