Mis Ups Case Study

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Category: Business and Industry

Date Submitted: 11/29/2011 08:57 AM

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United Parcel Service is a package delivery company. It is a global enterprise with more than 425,000 employees, 93,000 vehicles and the world’s ninth largest airline. UPS delivers more than 15 million parcels and documents each day globally. They invest heavily in advanced information technology which makes them the leaders in the market.

They use technologies like (DIAD) Delivery Information Acquisition Device, Scan-able barcodes label, Information-transmitting Device, Cisco Systems.

They are fast with their tracking system; they provide up-to-the-minute information within 20 seconds.

1. What are the inputs, processing, and outputs of UPS’s package tracking system?


-Data collected from the customers


-The raw data provided by the customers transmitted into the system.

-Keeping track of the data and providing information about it to the customer


-Final Delivery of the service

-Feedback from the customer

2. What technologies are used? How are these technologies related to UPS business?

The technologies used are:

-Bar-code Scanner

-Delivery information Acquisition Device (DIAD)

Their relation to the UPS business:

-The Bar-code Scanner, It keeps track of every shipment until the customer has receive it.

-DIAD’s are used by the drivers; they can easily connect to the customers cell phones through Wi-Fi and hence can track the customer’s location easily. They also automatically capture customer’s signatures along with pick-up and delivery information.

3. What problems do the UPS’s information systems solve? What would happen if these systems were not available?

UPS’s information system solves: