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IBM Daksh
Contributed by Administrator
Wednesday, 03 February 2010
Last Updated Wednesday, 17 February 2010
Company Watch
IBM Daksh
Sound leadership and focused vision has propelled the company to greater heights in BPO business
IBM (International Business Machines) has been in India since 1992. It is headquartered in Bangalore. IBM
manufactures advanced information technologies, including computer systems, softwares, storage systems, and
microelectronics.
Daksh was set up at New Delhi, India in January 2000. IBM acquired Daksh e-services for $170 million in April, 2004.
IBM Daksh has 14 branches in locations like Delhi (NCR) - 4, Bangalore - 4, Philippines - 2, Mumbai - 1, Pune, Kolkata
and Chandigarh. As on December 2009, IBM-Daksh has more than 20,000 employees across 17 delivery centres spread
across India and Philippines.
In terms of headcount, it is the second largest BPO in India. In fact, it doesn't use the jargon "Business Process
Outsourcing" for their services. It calls the process as "Business Transformation Outsourcing".
IBM Daksh has emerged as the top BPO company in the country and has been ranked as the number one BPO firm in
the 'India's Most Respected Companies' survey conducted by Business World Magazine. The rankings are the outcome
of an Indian Market Research Bureau (IMRB) conducted poll that obtained views from 682 senior managers across
industry who rated companies across various parameters.
History
IBM Daksh came into existence nine years ago. In July 1999 an independent report in the US stated that more than twothirds
of online transactions were abandoned due to inadequate customer support. In India, a core team of four people
thought about the implications of that report, and acted quickly.
Their entrepreneurial drive and the realization of opportunity within India became the two most important factors towards
the inception of what would be the largest BPO service provider in India - Daksh. It was not a company...