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Journal of US-China Public Administration, ISSN 1548-6591 January 2011, Vol. 8, No. 1, 110-120
Business Process Management in Organization: A Critical Success Factor∗
Euphrasia S. Suhendra, Teddy Oswari
Gunadarma University, Depok, Indonesia
The principle aim of this paper is to investigate the relationship between business process management (BPM) and business performance, and the effectiveness of business process management in an organization. This study has been undertaken with the specific objectives of understanding the difference between business process reengineering (BPR) and business process management, whether business process management can be successfully implemented in organizational environment and if so, how to implement and apply business process management in industry in order to achieve business success. Industry is seeking to improve operational efficiencies, meet customer demands more quickly and leverage existing technology investments. Business process management has the potential to deliver the benefits of process efficiency throughout all stages of a business process and to all areas of the organization. Business process management focuses on business practices and management disciplines as the underlying enablers of a process-centric organization, the exploratory study was conducted to identify the process performance and readiness of organization to implement business process management. Keywords: management, business process, organization
Over the last decade, the concept of “business process” has entered the business mainstream. Leading organizations in virtually every industry have discovered that by harnessing, managing and redesigning the organization’s business processes, organizations can achieve spectacular improvements in business performance and customer service. In a business world that promises to continue to be characterized by slow growth, intense global competition, worldwide overcapacity and powerful customers,...
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