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    Q1.What are the inputs, processing, and outputs of UPS’s package tracking system?

Inputs: The inputs include package information, customer signature, pickup, delivery, time-card data, current location (while en route), and billing and customer clearance documentation.

Processing: The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account, date, driver, and other criteria such as the consolidation of orders for efficient final delivery of packages.

Outputs: The outputs include pickup and delivery times, location while en route, and package recipient. The outputs also include various reports, such as all packages for a specific account or a specific driver or route, as well as summary reports for management.

Q2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy?

UPS uses Cisco Systems to track and calculate costs. They also use GPS systems to track shipments. They built up their IT network and database in order to collect and track data for every single package. Through UPS website, new information could also serve new business to business companies to use their tracking system with only a link. UPS does also offers a set of transportation APIs called the UPS Online Tools that allow businesses to integrate important jobs like tracking, rating, address validation and many other things. Hired Hand Technologies provide UPS freight...

Q3.What would happen if these technologies were not available?

Arguably, UPS might not be able to compete effectively without technology. If the technology were not available, then UPS would, as it has through most of its history, attempt to provide that information to its customers, but at higher prices. From the customers’ perspective, these technologies provide value because they help customers complete their tasks more efficiently. Customers view UPS’s technology as value-added...