Dubai Quality Award

Dubai Quality Award

Dubai Quality Award is not a process for generating winners and losers, it is a process for recognising role model organisations. It is also a process for providing organisations with a ‘roadmap’ to achieve excellence through the adoption of good practices and soundly-based approaches that are deployed systematically and are continuously measured and reviewed.

Dubai Quality Award is not yet another initiative an organisation can embrace; it is a framework that ensures that all different initiatives are pulling in the desired direction. The methodology and main criteria of the award are encapsulated in a model outlined in this document. This model provides organisations with a tool to benchmark performance and document existing gaps.

The Dubai Quality Award is based on the Excellence Model of the European Foundation for Quality Management (EFQM). The latter has been successfully applied in private and public sector organisations since 1992.

This model provides a holistic framework for organisational excellence. All nine criterion parts work as one complete system, such that any deficiency in one area will affect the score in other areas. The model does not deny that the system has parts, but it focuses on the whole, where the whole is larger than the sum of its parts. The model was designed to be non-prescriptive, in order to acknowledge the fact that there may be more than one approach for achieving excellence.

Applicants of the Dubai Quality Award must demonstrate sustained continuous improvement. They should focus on the improvement process and not on winning the award trophy. That is because the journey for excellence and the improvement activities will be much more valuable for organisations than winning a trophy.

From the Award Secretariat’s perspective, recipients of the award represent role model organisations in the sectors they operate in. Their performance is measured against the criteria outlined in this document....