Submitted by: Submitted by pbk87
Views: 374
Words: 1550
Pages: 7
Category: Business and Industry
Date Submitted: 12/26/2011 01:21 AM
Human process interventions
Indiviual , interpersonal , group processes
Organisation process approaches
Intro :
To improve individual performance and improve interpersonal relationships , group processed
Individual : Coaching and training
Group processes : Process consultation , Third party intervention , Team building
Coaching :
Highly personal ,
Focus on skills , leadership styles , goal clarification , conflice management ,
Involves guided inquiry , active listening , reframing
Application stages :
Establish the principles of the relationship
Conduct personal or systemic assessment
Debrief the results
Develop an action plan
Implement
Assess result
Training and development :
To improve skills and knowledge through lectures simulation action learning computer games case studies.
Perform need assessment
Develop obj and design
Deliver
Evaluate
Group process :
Process consultation
Communication , Functional role of group members , Group problem solving and decision making , Group norms , Use of leadership and authority
Individual intervention : Johari window
Group intervention :
Focus on process , content , structure of the group
Process : Sensitize group to its own internal processes . Ask questions , interviews about the problem relationships , solving , decision making ability , raison de etre
Content : What does it work on , agenda setting
Structure : How task is allocated , monitoring progress
Third party intervention
Focus on conflict arising between two or more people
Substantive issues like reward system or interpersonal issues
Substantive issues : Arbitration and mediation
3rd party for interpersonal issues , Help the parties to interact with each other , facilitationg diagnosis of conflict and resolution
Episodic model
Four stages :
1 Understand the triggering event : New product introdn
2 Set limits on the form of conflict through...