Bank Satisfaction

QUESTIONNAIRE

Dear respondent, I am Md.Shamsul Arefin, a student of final trimester of Marketing Dept. of Stamford University Bangladesh. I was assigned a survey on “customer satisfaction level” which is a partial fulfillment of my M.B.A internship program. As a result, some information would be needed from you. Please express your opinion on the following questioner freely and ensure your expectation on of the Bank. It is assured that all the information will keep confidential and solely use academic purpose only.

Name: ………………………………………………. Contact no……………………………………..

Strongly Agree, Agree, Neutral, Disagree; Strongly Disagree from 5 to 1

| |Strongly Agree |Agree |Neutral |Disagree |Strongly |

|Particulars | | | | |Disagree |

|1. The Bankers can understand and solve your problem properly and | | | | | |

|accurately. |[pic] |[pic] |[pic] |[pic] |[pic] |

|2. The Bankers can solve your problem quickly and promptly. | | | | | |

| |[pic] |[pic] |[pic] |[pic] |[pic] |

|3. The Bankers are Willingness to listen and respond to your need | | | | | |

| |[pic] |[pic] |[pic] |[pic] |[pic] |

|4. The Bank has a wide spread Service facility and Link | | | | | |

|...