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Adnoc Distribution is an integrated energy company with 5,500 employees and revenue of more than US $3 billion. Founded in 1973, Adnoc Distribution markets and distributes petroleum products and services within the United Arab Emirates and internationally. As one of the largest and most innovative government-owned petroleum companies in the Arab Gulf, Adnoc Distribution is renowned and respected for the exceptional quality and reliability of its products and services. Offering a wide variety of petroleum and natural gas products and services, Adnoc Distribution is committed to providing customers and partners with reliable energy solutions.

Why did Adnoc choose to implement COBIT?

Adnoc Distribution was growing in leaps and bounds with the initiation of a multibillion-dollar natural gas project that increased the complexity of operations. Resources were not proportionally increased, projects were not prioritized and IT value was increasingly questioned. A significant issue contributing to these problems was that many IT processes were not standardized and, thus, not repeatable, which contributed to the inefficiency of IT service delivery. There were huge challenges facing the IT department as it tried to meet the expectation of the business.

Adnoc Distribution did not have established processes and procedures to provide IT services in an effective and efficient manner. The company recognized that the activities were dependent on people and were not formally documented so that they could be repeated in a standardized manner. This also meant that there were no control mechanisms to ensure that the activities were carried out appropriately.

In addition, IT was not effectively aligned to the business to support the organizational goals. For example, prioritizing the investments for various IT projects was not done in a disciplined way. There was also a gap in providing value to the business due to a lack of effective program management. IT was viewed as a cost...