Cis 511 - Bandon Group Project

INTEGRATED cASE sTUDY: tHE bANDON gROUP inc.

Sunday, november 20, 2011

PROFESSOR WEIDMAN

DEZERAY ANDERSON

STRAYER UNIVERSITY

Introduction

The Bandon Group, Inc. is a successful company in the copier industry. The company has four different successful divisions. However, each division has its own information technology strategy. This places the company at a disadvantage to compete with competitors as well as grow as a company. The current information technology strategy is identified as well as the standard practices by their competitors. The limitations of Bandon Group are also identified as well as the direction they will like to grow into.

Step 5:  Document the current IT situation (Internal)

In 1994 the Bandon group implemented the Offices Machines Dealership (OMD) off the self system package software that runs on a UNIX system and is written in COBOL programming (Summer, 2005). This system is specific to Bandon Inc. because it gives support for the meter click billing software which is popular among the printer industry (Summer, 2005). Bandon Inc. also uses multiple sales prospecting and customer relationship management software. The sales prospecting software tool that is used for Bandon Phoenix is known as Pivotal and it uses a relational database for current and prospective customers and this includes a CRM system as well (Summer, 2005). Bandon Portland also use Pivotal for its sales prospecting system along with a Microsoft CRM package while Bandon Denver uses a customized sales prospective software with the use of a tool within Microsoft Access and Goldmine (Summer, 2005). Bandon Salt Lake uses a software package that has been successful within the copier industry known as Soaring. The Soaring software also has integration with OMD database that is currently in use by Bandon Inc. (Summer, 2005).

Step 6:  Document the current IT situation (External)

Software that is currently being used by Bandon’s competitors...