Organizational Behavior & Communications

Southwest Airlines

Angela A. Jones

Communications for Accountants

Com/530

February 3, 2012

Jon Zimmerman

Abstract

This paper examine the philosophy of Southwest Airlines, a phenomenal high performing organization that is known for it’s diverse cultural settings, by examining organizational culture, communication, and roles of conflicts derived through group communication.

Organizational Culture

An organizations’ culture develops from beliefs and values that are shared by a group or groups of people that influence the behavior of members within that organization. Every organization has a different culture setting that becomes enhanced by the level of communication displayed daily. For example, Southwest Airlines’ (SWA) organizational philosophy can be described as phenomenal starting with their mission statement and core values. SWA has pledged the mission to show dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit (Southwest, 2012). SWA is one of the leading air transportation provider among other airline competitors. The organizational culture of SWA is one that is open and is focused toward providing over the top Customer Service, as well as providing an employee oriented company. This is why SWA is ranked the highest among airline competitors for places to work. SWA’s vision is to expand our locations both domestic and overseas by being the largest and most profitable airline company to achieve both short and long-haul carriers efficiently and with low cost and to be an airline carrier that has the most productive workforce to guarantee the best flight possible for each and every passenger (Southwest, 2012). SWA vision statement is made possible mostly do to organizational culture, communication and the company’s commitment to employees. Employees at SWA are provided with stable working environment, opportunities for continued growth...