Information Technology

Information Technology

Kevin Jackson

University of Phoenix

TEC 401

December 12, 2011

Clyde Roberts

Information Technology

Information technology, help desk team, support centers on individual users calling to receive help, such as a laptop computer. For equipment vender, support teams have technicians with specific system knowledge. In this type of environment, customers maybe in the middle of a major revenue affecting outages. Today most large organizations may uses more than thirty different applications, complicating the user environment (Regan & O’Connor, pp. 242). Customers and employees understand that issues or problems will occur, and the responsibility of technology support to resolves these issues and problems with the product or service.

How quickly issues and problems are resolved depends on the quality of the support team. The use of certain tools, technical training, and software skills development are the build block of an effective support team. The organizations success and reputation involves a solid team of technology support individuals for several reasons. The consumers first and last impression of an organization is the technology support staff. The consumer will build an immediate opinion about the products or services that the organizations sales from the dealings of the technology support staff.

These same consumers will also develop an idea of how important he or she is as a customer from the dealings of the support staff. The significant reason consumers will call the support department of any organization is that he or she spent money on a product or service that is no longer functionally properly. When technology support fails to help consumers, dissatisfaction occurs and the technology support individual begins at a disadvantage. To keep consumers confident in the organizations products and services the organization must build a effective technology support team. The first step to build an effective...