Job Requirements Matrix Report

JOB ANALYSIS REPORT- FRONT OFFICE MANAGER

EXECUTIVE SUMMARY:

For this project, I chose to do an analysis for the position of Front Office Manager. I think this position is critical to any company within the hospitality industry.

BASIS FOR POSITION SELECTED:

There are several different reasons for selecting this particular position, one of the most important is that I will be working in this position in the near future. Also, I see myself doing this for several years. I also have a very close friend who has enjoyed this position for many years and has excelled at it. It is something I find very interesting and has a variety of duties for me to analyze.

ANALYSIS METHODS AND SOURCES OF INFORMATION UTILIZED:

I used two different sources of information. Firstly, I used the information found in the job listings on the O*Net system website, www.Onetonline.org. There were several listing from which I selected “Lodging Managers” since it was the closest match to “Front Office Manager”. Secondly, I used my friend’s and my own experience as subject matter expert (SME) to complete several sections such as task dimensions, percentage of time spent, KSAO’s, etc.

PROCESS UTILIZED:

I used related articles and resources as well as my SME and own experience. I have used the competency model since it identifies the competencies needed to perform a specific role in a job, organization and profession.

JOB REQUIREMENTS MATRIX FOR FRONT OFFICE MANAGER:

|Tasks |KSAOs |

|Specific Tasks |Task Dimensions |Importance (percentage|KSAO Definition |Importance of KSAO to Tasks (1-5 |

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