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Chapter 4

IT Infrastructure: Hardware and Software

Student Objectives

1. Identify and describe the components of IT infrastructure.

2. Identify and describe the major types of computer hardware, data storage, and input and output technology.

3. Identify and describe the major types of computer software used in business.

4. Assess the most important contemporary hardware and software trends.

5. Evaluate the principal issues in managing hardware and software technology.

Chapter Outline

4.1 IT Infrastructure: Computer Hardware

Infrastructure Components

Types of Computers

Storage, Input and Output Technology

Contemporary Hardware Trends

4.2 IT Infrastructure: Computer Software

Operating System Software

Application Software and Desktop Productivity Tools

Software for the Web: Java, Ajax, and HTML

Web Services

Software Trends

4.3 Managing Hardware and Software Technology

Capacity Planning and Scalability

Total Cost of Ownership (TCO) of Technology Assets

Using Technology Service Providers

Managing Software Localization for Global Business

4.4 Hands-On MIS

Key Terms

The following alphabetical list identifies the key terms discussed in this chapter. The page number for each key term is provided.

|Ajax, 138 |Object, 132 |

|Application server, 122 |Office 2007, 135 |

|Application software, 118 |Offshore software outsourcing, 143 |

|Autonomic computing, 127 |On-demand computing, 144 |

|Batch processing, 125 |Online processing, 125...