Quality Management Plan

Quality Management Plan

Table of Contents

1. Introduction …...…………………………………………………………………………..… 3

2. Mission Statement……………………………………………………….…………………. 3

3. Purpose of the Quality Management Plan ..…………………………………………….. 3

4. Desired Outcomes of Services ................................................................................... 4

5. Ongoing Review of this Quality Management Plan..................................................... 5

6. Staffing …………….……............................................................................................. 6

6.1 Roles and Responsibilities ……….…………………..…………………………..6

6.2 Required Skills ……………………….…………………………………………… 6

7. Marketing …...………………………............................................................................ 7

7.1 Competitive Position ...................................................................................... 7

7.2 Promotion Strategy ........................................................................................ 7

8. Implementation Plan ………………………………….................................................... 8

9. Quality Service Standards .......................................................................................... 9

10. Quality Assessments and Reviews ………………………………………………………9

11. Continual Improvement …………………………………………………………………..10

1. Introduction

Situated on a private island off the coast of Maine near Kennebunkport, Chambre de Lux is a bed and breakfast establishment that began operation in May of 2007. The Chambre de Lux provides superior quality accommodations and a full breakfast for both guests and business customers alike. Accommodations at Chambre de Lux consist of twelve immaculately furnished rooms, each with a king-sized bed. A full breakfast will be served according to the menu selection from the night before. The region in and around Kennebunkport has beautiful scenery, numerous places of interests, multiple types of services, and multiple activities....