Tqm, Total Qualitymanagement

TQM, total qualitymanagement

·Frequently not part of the Business Strategy.

·Quality Council did not include Senior Managers.

·No bottom line accountability

·Re-stripe the parking lot projects.

Six Sigma

·A strategy from the top of the Business Unit

·Champions and Senior Management are the Quality Council

·Projects frequently have a profitability hurdle

·Projects are carefully selected with managers accountable.

TQM, total qualitymanagement

·Improve everything

·Usually not targeted to a process or business

·Frequently without focus

Six Sigma

·3.4 defect per million opportunities

·Targeted areas

·Projects have a defined scope by management.

·No projected performance levels.

TQM, total qualitymanagement

·Frequently vocal strong supporters

·Most places with active leadership succeeded at some level

·Most management treated it as a fad

·When supporters left so did TQM, total quality management

Six Sigma

·Where successful the top management demands implementation

·Management takes an active role in all phases of Six Sigma

·If management treats like TQM, Six Sigma will have the same success/failure.

TQM, total qualitymanagement

·Learn the tools

·Don't worry about the bottom line

·Use as many tools as possible

·Many re-stripe the parking lot projects.

Six Sigma

·Black Belts are well trained

·Projects are expected to meet objectives

·Use only the tools necessary for the projects

·Significant improvement expected

TQM, total qualitymanagement

·Within departments

·Incremental

·Seldom based on customer critical criteria

·No time urgency.

Six Sigma

·Best results when focused on customer

·Business process focus

·Crosses departmental functions

·Significant improvement for each project

·Time frame part of scope.

TQM, total qualitymanagement

·Separate organization

·Not accountable to the business unit...