Made in Usa

Yonsei Univeristy

Made in USA : A Renaissance in Quality

Case write-up

Student Name: Vu My Hanh

Student ID: 2010123311

Majority: Business

Submission Day: 2011/10/11

1. Who are Joseph M. Juran and W. Edward Deming

Joseph M. Juran is one of total quality management philosophy leaders, he was born in 1904 in Romania.Since 1924,Juran has pursued a varied career in management as an engineer, executive, government administrator, university professor, labor arbitrator, corporate director, and consultant. Specializing in managing for quality, he has authored hundreds of papers and 12 books, including Juran’s Quality Control Handbook, Quality Planning and Analysis, and Juran on Leadership for Quality. His major contributions include the Juran trilogy, which are three managerial processes that he identified for use in managing for quality: quality planning, quality control, and quality improvement. In 1954, the Japanese invited Juran to Japan to deliver lectures on quality that had influenced the Japanese quality revolution. Juran is recognized as the person who added the “human dimension” to quality, expanding it into the method now known as total quality management (TQM).

Dr. W. Edwards Deming is known as the father of the Japanese post-war industrial revival and was regarded by many as the leading quality guru in the United States. Trained as a statistician, his expertise was used during World War II to assist the United States in its effort to improve the quality of war materials. He was invited to Japan at the end of World War II by Japanese industrial leaders and engineers. They asked Dr. Deming how long it would take to shift the perception of the world from the existing paradigm that Japan produced cheap, shoddy imitations to one of producing innovative quality products. He told them that if they followed his advices they would soon achieved the product quality standard. Deming's business philosophy is summarized in his famous "14 Points....