Quality Assurance

Quality Assurance

Name

Embry Riddle Aeronautical University

Aviation Maintenance Management

MGMT_419

Professor Name

Date

Abstract

The meaning of the term quality is expanding from a characteristic that is built into a system by the way it is manufactured, into a characteristic that is entirely inherent to the design process. A product is designed to achieve a given function and its quality is the degree to which it meets the functional specifications. Product failure is departure from these specifications and each minute the product is out of service is going to result in considerable financial loss for any high revenue-earning industry. Customer satisfaction is ultimately the goal of any organization and that satisfaction is largely based on the customer’s perception of quality. Therefore, emphasis on the consumer serves as the catalyst to bring about methodologies for increasing the degree a system meets its specifications through a continual improvement process. The Six Sigma approach is to implement those methodologies with the goal of reaching world-class quality by improvement of 50 percent or more.

Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements, and strive to exceed customer expectations. Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. “A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.” (Drucker) International Organization for Standardization (ISO) purpose is to facilitate international trade by providing a single set of standards that people everywhere would recognize and respect. ISO 9000 is a global quality management standard. Thousands of companies all over the world have adopted it, and many more are in the process of...