Diabetes

Deluxe Corporation

CASE

In the late summer of 2002, Rajat Singh, a managing director at Hudson Bancorp, was reflecting on the financial policies of Deluxe Corporation, the largest printer of paper checks in the United States. Earlier in the year, Deluxe had retired all of its long-term debt, and the company had not had a major bond issue in more than 10 years. Simulta- neously, the company had been pursuing an aggressive program of share repurchases, the latest of which was nearly complete. So far, those actions had proven successful; investors had responded well to the share repurchases, and the company’s stock was at its highest level in nearly 10 years. But Singh, who had been retained by Deluxe’s board of direc- tors to provide guidance on the company’s financial strategy, saw dangers looming for Deluxe that would require the company’s managers to do more.

Deluxe Corporation was the dominant player in the highly concentrated and com- petitive check-printing industry. Deluxe’s sales and earnings growth, however, had been in a slow decline as the company struggled to fight a relentless wave of tech- nological change. Since the advent of online payment methods and the rising popu- larity of credit and debit cards, consumers’ usage of paper checks had fallen steadily. In response, Deluxe’s chair and chief executive officer (CEO), Lawrence J. Mosner, had led a major restructuring of the firm whereby he rationalized its operations, reduced its labor force, and divested several noncore businesses. Singh sensed that those measures would only carry the company so far and that the board was looking for other alternatives.

Singh surmised that there would eventually be a tipping point at which the demand for paper checks would fall precipitously. In this challenging operating envi- ronment, Singh was convinced that Deluxe would need continued financial flexibility to fend off the eventual disintegration of its core business. Singh had already told the board that the...