Training for Excellence at Wegman’s Food Market

Discuss how training at Wegman’s’ is related to its organizational needs.

An effective training system is a set of processes designed to transform organizational inputs into output that meets organizational needs. According to Noe, Hollenbeck, Gerhart & Wright, 2009, “training consists of an organization’s planned efforts to help employees acquire job-related knowledge, skills, abilities and behaviors with the goal of applying these on the job.”

Training at Wegman’s’ used the strategic human resource management surrounded in an overall culture of social responsibility, especially in the mix of a highly competitive and low margin industry. Wegman’s HR specialists use a strategic approach in training the company’s employees, in that an overview of the contemporary supermarket industry was Wegman’s used a combination of training session to include o the job training for their employees such as hands on. CEO Danny Wegman states, “Wegman is a food business, learning the five senses is very important to the organization” (Noe, Hollenbeck, Gerhart & Wright, 2009, pg, 209, para 2). In doing this training was giving on food safety, and the ways to cook and bake. Customer service training (face-to-face training) was very important to Mr. Wegman in that the employees would know and see different attitudes and behaviors customers can possess and how Wegman’s employees would know how to handle these different behavior and attitudes with a caring professional manner.

The training for Wegman’s employees are not just in knowing how to do the job well but to value and understand the customers’ needs with a positive attitude. This “understanding of sales is consistent with the company’s strategy of competing on the basis of quality and service For example if a customer does not know how to cook beef sirloin tips, no matter how much it cost, in returns an employee from Wegman’s discuss how to prepare and cook the sirloin tip, with the outcome success story of how...