|university name |
|Job Analysis |
|With reference to Call Center Executive |
| |
|Your Name |
|Instructor Name |
|Course Title |
|[Pick the date] |
Job Analysis / Task Analysis
Introduction
Job Analysis is the procedure by which the facts with respect to each job are systematically, discovered and noted. (Dale Yoder). Job Analysis refers to the process of gathering information about the operations, duties and organizational aspect of jobs in order to write-up specifications or as they are called by some job specifications (Michael J. Jucius). Job Analysis is the process of studying and collecting information relating to the operations and responsibilities of specific job (Edwin B. Flippo).
Every organization consists of people working in a variety of capacities to achieve its goals and objectives. Work is divided into jobs and positions to allow for the accomplishment of organizational goals and objectives. Jobs are building blocks of all organizations and...
