University of Petroleum

Format No. QSP/7.1/01.F01

Issue No.04 Rev. No 3 Dated: Jan 25, 2010

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UNIVERSITY OF PETROLEUM & ENERGY STUDIES

College of Management & Economics Studies

Dehradun

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COURSE PLAN

Programme : Master of Business Administration

Course : LSCM

Semester : II

Session : January to June 2012

Subject Code : MBCH 701

No. of credits : 3

Subject : Business Communication and Negotiation Skills

Prepared by: Dr. Sheetal Khanka

Email: Sheetal@ddn.upes.ac.in

Approved By

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HOD Dean

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UPES Campus Tel : +91-135-2261090/91, EXT: 325

“Energy Acres” Fax : +91 135- 2694204

P.O. Bidholi, Via Prem Nagar Web : www.upes.ac.in

Dehradun -248 007 (U K) <siness EX - IOTL tudy approach of India Infrastructure firms".________________________

_________ Mobile: 989710625

A. Level of Knowledge Required

English at the high school level.

B. Objectives

The course is structured to attain following objectives with the learners. However, it is of prime importance that student must commit to the classes:

1. An understanding of the concept and purpose of communication in general and business communication in particular.

2. The skills of effective communication.

3. The ability to communicate effectively and efficiently.

4. The skills of writing effective letters and reports.

5. The ability to organize the information for clarity and interest.

6. The skills to appear and perform well in an interview

7. The ability to edit their own and others' writing with confidence.

8. The ability to negotiate effectively

C. Course Outline

* Process of Communication

* Organizational Communication...