Htt 200 Week 6 Checkpoint - Departments

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Date Submitted: 05/19/2012 04:46 AM

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Week 6 Check Point

Jerami West

HTT 200

Saturday May 19, 2012

John Loches

Week 6 Check Point

There are many different departments located at the majority of hotels throughout the United States. Most upscale 4 and 5 star hotels offer the following departments in their establishments. First, there is the rooms department. The rooms department can be divided into 3 sub departments. The rooms department consists of the front desk, the uniform services, and housekeeping. The second department that most major upscale hotels have is a miscellaneous department. In this department, you would find sub departments of the gift shop, telephone services, and the garage. The third major department that all 4 and 5 star establishments have is the food and beverage department. This department has many areas. Food production, restaurants, and banquet catering are all included in this department. Cocktail lounges and room service are also included in this department.

When it comes to what department I would rather work in, I am split between the rooms department, and the food and beverage department. I have a lot of experience with both departments. Being a manager for a $2 million dollar a year quick service restaurant gives me the ability to have food service experience as well as office experience. I think that as much love as I have for the food service industry, I would probably tend to lean more towards the rooms department. I like office work a lot. I love the food service part too, but in all honesty, when it comes to food service, if there is not drive thru then I generally am not happy. I think that I could be very happy working in the rooms department, perhaps as the front office manager or front desk attendant.

I am not sure if one department is more important than another. I think it takes a team of all departments working together to make a superior hotel. In an upscale 4 or 5 star hotel customers have come to expect great service, fine dining, and so much...