Ops Wk 2 Review Sheet

OPS/571

Exam I Review Sheet

1. What is a process?

Is any part of an organization that takes inputs and transforms them into outputs

2. What is cycle time?

Is the average successive time between completions of successive units

3. According to your text what is utilization?

Is the ratio of the time that a resource is actually activated relative to the time that it is available for use

4. What is the definition of process flowcharting?

is the use of a diagram to present the major elements of a process

5. According to your text what are the basic elements of a flowchart?

tasks or operations, flows of materials or customers, decision points, and storage areas or queues

6. What does the square symbol represent in a flowchart?

It is used to show a process, task, action, or operation

7. What does diamond or rhombus symbol represent in a flowchart?

Decision Points

8. What does the upside down triangle symbol represent in a flowchart?

Storage areas or queues

9. What does the arrow symbol represent in a flowchart?

Flows of materials or customers

10. According to the text what is a buffer?

buffer refers to a storage area between stages where the output of a stage is placed prior to being used in a downstream stage

11. What occurs when the activities in a stage must stop because there is no place to deposit the item just completed?

Blocking

12. What occurs when the activities in a stage must stop because there is no work?

Starving

13. What occurs when the limited capacity of a process causes work to pile up or become unevenly distributed in the flow of a process?

Bottleneck

14. What refers to the fixed timing of the movement of items through the process?

Pacing

15. According to the text what is the definition of operation time?

Setup time + Run time

16. According to the text what is the definition of...