Pasay

| 2012 |

| Management Dynamics

HOECHST R. POTATO |

[sss PASAY- TAFT BRANCH] |

Case Analysis |

Statement of the Problems

* Declining of transaction rate, turnover and coverage of new employers resulting to the downgrading of the branch.

* Professional relationships are in crisis and the possibility of falling on collection target due to shortage of staff.

Objectives

* Increase transaction rates.

* Attain collection target.

* Increase coverage of new employers.

* Increase turnover of processed transaction.

* Improved professional relationship of the branch

* Increase branch category level.

Analysis of Facts

The City of Pasay (Filipino: Lungsod ng Pasay) is one of the cities and municipalities that make up Metro Manila in the Philippines. It is bordered on the north by the country's capital, Manila, to the northeast by Makati City, to the east by Taguig City, and Parañaque City to the south.

Pasay City was one of the original four cities of Metro Manila. Due to its proximity to Manila, it quickly became an urban town during the American Period.

Pasay City is classified as a 1st Class City of the Local Government Unit with a total labor force of 410,567 as of December 2011. As the gateway capital of the Philippines, Pasay City is an emerging city in the south where big players in the business industry is situated.

The Social Security System has put up two branches in the area, Pasay- Roxas Boulevard Branch and Pasay-Taft Branch where I am appointed as the Corporate Executive Officer II of the Accounts Management Section.

Pasay-Taft Branch has a labor force of 107,885 with the following personnel:

* Branch Head 1

* Administrative Section 3

* Accounts Management Section 7

* Tellering Section 0

* Medical Section 2

* Members Assistance Section 6

* ID Capture Section 1

Total 20

Below is the Branch Profile as of December 2011:

A. EMPLOYER PROFILE | | |...