Management Leading & Collaborating in a Competitive World

• •X

ninth edition

Management

Leading & Collaborating in a Competitive World

Thomas S. Bateman

Mclntire School of Commerce

University of Virginia

Scott A. Snell

Darden Graduate

School ofBusiness

University of

inia

Me

Graw

Hill

McGraw-Hill

Irwin

Contents

Part One

Foundations of Management

Chapter I

Management Close-Up: Assessing Outcomes and

Seizing Opportunities 27

Managing 2

Key Terms 28

MANAGEMENT CLOSE-UP: Can Elon Musk Keep

Tesla Motors Running? 3

Discussion Questions 28

Managing in the N ew Competitive Landscape

Globalization 4

Pursue Both! 29

4

Technological Change 6

Knowledge Management 7

Concluding Case: Your Job and Your Passion—You Can

Experiential Exercises 30

Appendix A : The Evolution o f Management

Collaboration across "Boundaries"

Managing f or Competitive Advantage

Innovation 9

Quality 10

Service 11

Speed 11

Cost Competitiveness

Summary of Learning Objectives 28

36

7

9

,

Chapter 2

The External Environment and

Organizational Culture 46

12

Delivering All Five 13

The Functions of Management

14

Planning: Delivering Strategic Value 15

Organizing: Building a Dynamic Organization 15

Leading: Mobilizing People 16

Controlling: Learning and Changing 16

Management Close-Up: Taking Action 17

Performing All Four Management Functions 18

Management Levels and Skills 18

Top-Level Managers 18

Middle-Level Managers 19

Frontline Managers 19

Working Leaders with Broad Responsibilities 19

Management Skills 20

You and Your Career 22

Be Both a Specialist and a Generalist 23

Be Self-Reliant 24

Be Connected 25

Actively Manage Your Relationship with Your

Organization 25

Survive and Thrive 26

MANAGEMENT CLOSE-UP: How Can Larry

Blanford Keep Green Mountain Coffee Roasters

Perking? 47

A Look Ahead 48

The Macroenvironment 48

Law and Regulations 49

The Economy 50

Technology 52

Demographics 53

Social Issues and the Natural Environment 54

The...