Pm610-1003b-02 Project Time, Cost and Scope Management

PM610-1003B-02 Project Time, Cost and Scope Management

Overview

As the assigned Project Manager IRTC has asked me to evaluate the

customer service add on package the vendor offered while still in project

negotiations. The price tag for the add-on is $25,000 and will take an

additional 4 weeks to complete. I have been asked to provide my opinion.

Over the next few pages I shall discuss What one should consider before

accepting or denying the vendors proposal, how my decision could affect the

overall project, what parties would need to be involved in the decision

making process, and the factors that need to be discussed and agreed upon

by the various parties involved in the project.

Things to consider before accepting or denying the vendors proposal:

As with any proposal from a vendor many considerations must be taken into

account. Although the project has already kicked off and is tracking per

schedule many considerations should be scrutinized such as vendor

performance to date; is the vendor performing per the performance work

statement? Does the vendor willingly provide required daily information? Has

the vendor established and foster a professional working relationship with

the project team and IRTC? Has the vendor provided deliverables per the

agreement/contract upon? Has the vendor provided the correct supplies,

materials, and parts on the initial delivery? Has the vendor provided daily,

weekly and periodic reports per the agreement/contract? Does the vendor

display an honest and creditable desire to continue on with the project? Does

the vendor display an interest in the project and the overall outcome?

Additional considerations that need to be taken into account include: which

customer service system will be used, whether they will be integrated, and

the extent in which customer databases will be integrated. Overall I would

say that if the customer service system is...