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PM610-1003B-02 Project Time, Cost and Scope Management
As the assigned Project Manager IRTC has asked me to evaluate the
customer service add on package the vendor offered while still in project
negotiations. The price tag for the add-on is $25,000 and will take an
additional 4 weeks to complete. I have been asked to provide my opinion.
Over the next few pages I shall discuss What one should consider before
accepting or denying the vendors proposal, how my decision could affect the
overall project, what parties would need to be involved in the decision
making process, and the factors that need to be discussed and agreed upon
by the various parties involved in the project.
Things to consider before accepting or denying the vendors proposal:
As with any proposal from a vendor many considerations must be taken into
account. Although the project has already kicked off and is tracking per
schedule many considerations should be scrutinized such as vendor
performance to date; is the vendor performing per the performance work
statement? Does the vendor willingly provide required daily information? Has
the vendor established and foster a professional working relationship with
the project team and IRTC? Has the vendor provided deliverables per the
agreement/contract upon? Has the vendor provided the correct supplies,
materials, and parts on the initial delivery? Has the vendor provided daily,
weekly and periodic reports per the agreement/contract? Does the vendor
display an honest and creditable desire to continue on with the project? Does
the vendor display an interest in the project and the overall outcome?
Additional considerations that need to be taken into account include: which
customer service system will be used, whether they will be integrated, and
the extent in which customer databases will be integrated. Overall I would
say that if the customer service system is...
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