Wk 1 Total Quality Pioneer

Week 1 Total Quality Pioneer Paper

Angela Patterson

MGT 449

June 24, 2012

Sandy Miniz

Week 1 Total Quality Pioneer Paper

William Edwards Deming was known as an American statistician, professor, author, lecturer and consultant. William Deming impacted both America and Japan during the 1950’s defining a new perspective of total quality management as well as his 14 points for managing quality, productivity and overall success in business management. William Deming helped to prove the significance of quality and how it impacts all aspects of a business; his past findings have helped to dictate our future perspective of incorporating the value of quality into business plans and management.

In a business perspective quality can be defined as the customers overall perspective on the service or product being sold and rendered, it describes the degree of satisfaction they feel for what they are receiving whether it be a service or a manufactured good or product. The total quality elements made the pioneer successful due to the Deming’s belief that productivity improves as variability decreases, and you must use statistical methods to control quality (Davis & Goetsche, 2010). Deming advocated the use of statistics to measure performance in all areas, not just conformance to product specifications (Davis & Goetsche, 2010). Furthermore, he argued that it is not enough to meet specifications; you must keep working to reduce the variations as well. The elements of quality are most useful in today’s environment because they map out a guide on how to achieve the success in a business and provide the upmost service customer satisfaction. Our society has flourished due to Deming’s past findings regarding the impact of quality, many businesses such as Amazon are trying to increase customer satisfaction by continuously improving the quality of their businesses, the future should of businesses excelling in good quality and customer service should only increase in the...