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Do the overwhelmingly positive results from the partner view survey surprise you? Why or why not? Do you think giving employees an opportunity to express their opinions in something like an attitude survey is beneficial? Why or why not?
How might the results of the partner survey affect the way a local store manager does his or her job? How about a district manager? How about the senior vice-president of store development? Do you think there are differences in the impact of employee surveys on how managers at different organizational levels lead? Why or why not?
Discuss the “ideal” Starbucks employee in terms of the various personality trait theories.
Describe in your own words the workplace environment that Starbucks has tried to create. What impact might such an environment have on motivating employees?
Using the job characteristics model in Exhibit 9-5 on page 272, redesign a part-time hourly employee’s job to be more motivating. Do the same with a store manager’s job.
Does Starbucks “care” too much for its partners? Can a company ever treat its employees too well? Why or why not?
Howard Schultz says, “We all want the same thing as people—to be respected and valued as employees and appreciated as customers.” Does the company respect and value its partners (employees)? Explain. What do you think this implies for its employee relationships?
(8) Describe Howard Schultz’s leadership style. Would his approach be appropriate in other types of organizations? Why or why not?
Leadership style is the manner and approach of providing direction, implementing plans, and motivating people.
Mr. Howard Schultz’s leadership style is a strategic leader.
“We are not in the coffee business serving people. We are in the people business serving coffee”
By Mr. Howard Schultz
Since Mr. Schultz bought Starbucks back in 1987 has played the role of a strategic leader for Starbucks. His passion for coffee business and his...
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