Royal Bank of Scotland – Employee Transportation System

Operations Management Project

Royal Bank of Scotland – Employee Transportation System

Study of Employee Transportation Problem and Improvement Initiatives

May 30, 2012

Group Members

S. No. | Name | Roll No. | Email Address |

1 | Mohammad Feroz Khan | EPGP-04A-055 | mohammad4e@iimk.edu.in |

2 | Mandeep Singh Chahal | EPGP-04A-050 | mandeep4e@iimk.edu.in |

3 | Pranav Prafull Chheda | EPGP-04A-063 | pranav4e@iimk.edu.in |

4 | Rishi Seth | EPGP-04A-079 | rishi4e@iimk.edu.in |

5 | Jasjit Singh Hari | EPGP-04A-037 | jasjit4e@iimk.edu.in |

OM Project Topic - RBS Transportation System and Service Improvement Initiatives

Introduction

The project intends to understand the transportation management within RBS development service Gurgaon and various productivity improvement initiatives in the light of operation management. The transportation management is a part of Housekeeping department that has been wholly outsourced to Vidya Enterprises*.

The transportation team tries to cover almost all the NCR region spanning from Greater Noida in the extreme east, Palwal in south and whole Delhi in the north and west.

Structure of Transportation team

The transport team has following hierarchy.

Manager

Site Lead

Shift In-charge

Help Desk Executive

The Transportation team works on two shifts

1. 6:30 AM – 3:30 PM

2. 3:30 PM - 11:30 PM

The 6:30 shift staff first job is to ensure that the first pickup has taken place as planned. Generally the delay happens at the first pick because of it being earliest. They call the driver to ensure that there is no wait beyond permissible time and the can proceeds to pick other members and reach office by 8 AM.

Service Design

Routes

The service routes are divided into major territories, then zones and subzones. As per older policy each subzone was allocated one cab. Recently there has been subzone consolidation leading to increase in cab utilization....