Week 2 Case Study- Zellers Merchandises Better

Instructions:

Please read the Case Study: Zellers Merchandises Better through Information Systems and Business Intelligence on pages 56-59 and answer questions 1-4. Please post your answers (include diagram) to the appropriate assignment in the drop box area. This assignment will count for 2% of your mark. Please ensure that you have submitted your responses by the due date indicated

1. Describe and diagram the previous process for inventory control and the new process. What are the differences between the new and old process?

2. What improvement may be seen with the implementation of LID 3? How do wireless devices and wireless transmission help this process?

3. Should all retail stores switch to inventory management control systems such as LID 3? Why or why not?

4. What management, organization, and technical factors would you want to take into account before implementing a new system?

1. Describe and diagram the previous process for inventory control and the new process. What are the differences between the new and old process?

Zellers, HBC’s mass mechanising retail chain in Canada is one of the largest retailers in the country, but was struggling with an ongoing challenge, where the staff had a difficult time knowing when to restock merchandise and knowing what was inventory. There would have been numerous out-of-stocks on popular items and arduous inventory management.

The previous process for inventory control

Inventory management was done using paper, pen and a spreadsheet. Throughout the day, sales associates would walk around the sales floor, examine the contents, write down what merchandise needed to be refilled and then go to the stock room to find the merchandise and replenish the shelves. Any changes, which included new stock arrivals at the store, would be entered into a spreadsheet manually.

Sales Associate manually records stock to be refilled goes to the stock room to find stock

Enters changes on...