Submitted by: Submitted by truth1268
Views: 301
Words: 634
Pages: 3
Category: Business and Industry
Date Submitted: 08/10/2012 11:20 AM
Varanese Young
3610 Gentry St, Greensboro, NC 27407
Cell: (336) 457-9169: truth1268@aol.com
Professional Summary
Results-driven client care leader with a proven track record, ability to establish rapport with clients, give support and innovative ideas, and highly enthusiastic with 10+ years experience. 10+ years Youth and community volunteer.
Skill Highlights
● | Conflict resolution | ● | Executive management support |
● | Strong organizational skills | ● | Microsoft Excel |
● | Creative problem solver | ● | Microsoft Outlook |
● | Developed listening skills | ● | Microsoft PowerPoint |
● | Excellent communication skills | ● | Microsoft Word |
● | Customer service oriented | ● | Training & Development |
Work Experience
Account Security Group CCP
October 2007 to August 2011
American Express – Greensboro, NC
Responsible for evaluating and analyzing account information as well as making a pro-active attempt to identify fraudulent charges via inbound and outbound calls. The ASG Group is able to quickly confirm fraudulent activity, which enhances the customer experience. Scored in top 20% of employees in call handling and customer satisfaction; helped develop new processes for better customer care efficiency.
Customer Focus Sales Representative
January 2006 to October 2007
American Express – Greensboro, NC
Provided extraordinary customer service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business, recognizing their value, and solving their issues adding incremental value on each and every interaction with a stated outcome of exceptional feedback from customers and increased customer loyalty. Responsible for evaluating and analyzing account information and recommending tailored solutions to the customer, reinforcing benefits including cross selling relevant products and services.
Personal Lines Representative III
March 2001 to October...